Question 1

How do I book a Sojourn?

Accepted Answer

You can request to book a Sojourn home through our website. Search for homes by city and date. If you have specific requests or need help finding the perfect place, you can call us directly at 202-558-8619 and speak to one of us directly, or you can always reach us by emailing reservations@sojourndc.com.

Question 2

Can I book a stay for more than 30 days?

Accepted Answer

Yes. Please note that if you are booking a stay over 30 days, you will be required to execute a lease

Question 3

What is the check in process?

Accepted Answer

Sojourn homes don't have a traditional front desk like you'd find in a hotel. At Sojourn, we offer a seamless self-check. Since we provide the convenience of self-check-in, we need to make sure you are you before you arrive. That is why you are required to verify your ID and confirm your email address and phone number before we can send you your check-in details.

Question 4

What are your check-in and checkout times? Are they flexible?

Accepted Answer

Our standard check in time is at 4:00 pm, and checkout is at 11:00 am. If your schedule requires a different check in or check out, we will do our best to accommodate you, but that all depends on availability. If we can’t manage to move things to fit your schedule, we can always accommodate some sort of luggage storage- just check in with our Director of (your) happiness to make arrangements.

Question 5

What do you charge for?

Accepted Answer

In addition to the cost of staying in a Sojourn home, when applicable, we charge standard hotel taxes (based on local laws and regulations) as well as a cleaning fee. In addition, if you would like cleanings during your stay with us, there will be an additional charge, which will be determined by the cleaners themselves.

Question 6

When will I be charged?

Accepted Answer

Depending on the length of your stay we will set up a monthly date. If you book less than 14 days out, your credit card will be charged at the time of booking otherwise, you will be charged 14 days prior to your check-in, however, funds will be returned for cancellations that qualify.

Question 7

Is there a security deposit?

Accepted Answer

For transient stays, and in some cases, we simply ask for you to purchase a damage waiver. This is not always a requirement. For stays longer than 30 nights, we either require that you purchase a damage waiver or, we may charge a deposit depending on where you’re staying, and the length of your stay.

Question 8

How do I change the dates of my reservation?

Accepted Answer

You can modify the dates of your reservation (subject to availability) by emailing reservations@sojourndc.com or by contacting Nicole directly at 757-449-1613.

Question 9

How do I request an invoice or receipt?

Accepted Answer

Depending on how you pay, a receipt may be automatically generated however, if you don’t receive one or require a specific receipt, just send an email requesting your receipt to reservations@sojourndc.com.

Question 10

What is your cancellation policy?

Accepted Answer

All reservations made at least 7 days before check-in are fully refundable if canceled at least 7 days before check-in. Cancellations made fewer than 7 days before check-in are not eligible for a refund however we understand things change so please feel free to call us to discuss.

Question 11

What are your house rules?

Accepted Answer

Sojourn has three simple rules: no smoking, no parties, no pets. This applies to all reservations unless stated in your rental agreement. Violating the rules may result in fees or eviction (so please don’t). Also, our quiet hours are 10:00 pm – 8:00 am local time.

Question 12

Can you provide daily or weekly housekeeping?

Accepted Answer

Absolutely we are happy to accommodate any cleaning request and can build that into your reservation. No ask is too big.

Question 13

What kind of amenities will I find in my Sojourn home?

Accepted Answer

All Sojourn homes are fully stocked to ensure you have the comforts of home during your stay. A Sojourn space is carefully curated, thoughtfully designed, complete with beautiful and comfortable furniture. You will find fully equipped kitchens, superior quality mattresses, high quality linens and luxury towels. We have built Sojourn around understanding your unique needs and expectations. We can and will cater our services to ensure that you have everything you need to settle in and enjoy your Sojourn.

Question 14

What if I need something replaced or repaired during my stay?

Accepted Answer

If you need something replaced, repaired, or restocked during your stay, our team is here for you 24/7. Some requests require that we enter your Sojourn home, with your permission. It is our policy to always knock and identify ourselves before doing so. There’s no need to wait around or change your schedule. But if you prefer that we arrive at a certain time to meet you in person, let us know.

Question 15

What other services do you offer?

Accepted Answer

Our concierge team is here to make your day, stay and life easier. Need groceries before you arrive, no problem, pack and play and high chair set up, no problem. Reservations, car services, dry cleaning, pass through cleanings, Sojourn homes can provide it. We are, at our core, hospitality.

FAQ for Guests

How do I book a Sojourn?+

Can I book a stay for more than 30 days?+

What is the check in process?+

What are your check-in and checkout times? Are they flexible?+

What do you charge for?+

When will I be charged?+

Is there a security deposit?+

How do I change the dates of my reservation?+

How do I request an invoice or receipt?+

What is your cancellation policy?+

What are your house rules?+

Can you provide daily or weekly housekeeping?+

What kind of amenities will I find in my Sojourn home?+

What if I need something replaced or repaired during my stay?+

What other services do you offer?+